35 – The Broker Owner Experience: What Success at ROOST® Looks Like

Have an Ownership Attitude

When there is a problem, step up and take responsibility. Never report a problem without bringing a solution along for the ride. 

Create Value 

Continuously look for new ways to be of greater use to our clients and fellow team members. Look for new ways to contribute and help our clients realize their goals. 

Take Initiative 

Don’t wait to ask permission to do the right thing when it comes to exceeding the expectations of a client. We expect you to do what is right. 

Focus on Results 

The road to ruin is paved with good intentions. At ROOST® we trade on performance, not promise.

Have Patience and Compassion

We serve a diverse client base with varied educational and socio-economic backgrounds. Not all of our clients will handle problems and conflict the way you or Chris might. Regardless, we will treat everyone we serve with the utmost dignity and respect.

Take a Partner

Some of our challenges are bigger than we are, or at least seem that way. Take a partner with another team member or team leader. Don’t hide bad news thinking it will go away. If something feels wrong, it probably is.

Never Give Up

Mistakes and breakdowns in performance are just learning opportunities in disguise. You will make mistakes – our hope is that you will do all you can to never make the same mistake twice.

And we’ll see you next week for The Broker Owner Experience: The Self-Managing Real Estate Brokerage™ Part II

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